Terms and Conditions


These standard Terms and Conditions apply to our website, www.vidvie.uk which is a smartphone accessory & gadget supplier.

Last updated: 21/03/2020

Please read these Terms and Conditions carefully before using the www.vidvie.uk website and the mobile application (the "Service") operated by Vidvie Gadgets UK Ltd ( "I", "us", "we", or "our").

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vidvie Gadgets UK Ltd’s relationship with you in terms of usage of this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term,‘Vidvie Gadgets UK Ltd’ or "I", "us", "our" or "we" refers to the owner(s) of the website whose registered office is Cranbourne House, 135 Bath Road, Slough, SL1 3UK, UK. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties: Please refer to our cookie policy for details.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material, which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Intellectual Property Rights

Under these Terms, Vidvie Gadgets UK Ltd and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.


You are specifically restricted from all of the following:

Using this Website in any way that is or may be damaging to this Website

Using this Website in any way that impacts user access to this Website

Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website using this Website to engage in any advertising or marketing.


This Website is provided ‘as is’, and Vidvie Gadgets UK Ltd express no representations or warranties, of any kind related to this Website. Products are offered for sale under 30 days returns guarantee and manufacturer’s warranties. Your statutory rights are not affected. Also, nothing contained on this website shall be interpreted as advising you.

Limitation of liability

In no event shall Vidvie Gadgets UK Ltd, nor any of its officers, directors and employees, be held liable for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract. Vidvie Gadgets UK Ltd, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You hereby indemnify to the fullest extent Vidvie Gadgets UK Ltd from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Vidvie Gadgets UK Ltd is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.


Vidvie Gadgets UK Ltd is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification.

Entire Agreement

These Terms constitute the entire agreement between Vidvie Gadgets UK Ltd and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the United Kingdom, and you submit to the non-exclusive jurisdiction of the state and federal courts located in UK for the resolution of any disputes.

Product Purchase Process

When you place an order for a product by using the website you are offering to buy it for the price shown on the website, subject to these Terms.

Please take the time to read and check your order at each page of the order process.

When you place your order online we will take payment as per clause. We will check product availability and contact you by email to confirm that your order has been accepted. This email is our acceptance of your order and will specify delivery details and confirm the price of the products purchased.

If the product is not available we will decline your order and send to you an email explaining this and any payment made for the products will be refunded in full. Please be aware that once you have successfully placed an order and we have accepted it, and it has been received by our warehouse,

We are unable to amend the order or details provided. Please note that this does not affect your right to cancel a contract in accordance with your rights.

You should print a copy of these Terms or save them to your computer for future reference.

VidvieGadgets UK Ltd may cancel any contract between you and us and not supply products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If we cancel your order, any payment made for the products will be refunded in full.

Each order that we accept will be a separate contract between you and us and each contract will be subject to these Terms. The price for each product is shown on the website and includes any relevant sales taxes (such as VAT) at the current rate. If we discover an error in pricing of the products that you order we will notify you as soon as possible using the contact details you supplied to us when placing your order. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you within 7 days of our notice we will treat the order as cancelled. If you cancel, any payment made for the products will be refunded in full. If you confirm, you must pay the difference before we dispatch the product.

You will be added the advertised delivery costs automatically before you submit your credit card details, based on the delivery address you specify. Prices are quoted on the website in UK Pounds Sterling. Your credit card company may charge their own exchange rate where the payment currency differs from your account. Please note that refunds are made in the same currency as the original order, and we cannot be held responsible for any loss due to exchange rate fluctuations.

Payment Process

You must provide full and accurate payment details (e.g. credit card, debit card, PayPal or gift voucher) at the point of submitting your order. We will take payment from your credit card, debit card, PayPal account or gift voucher as soon as you place your order. 

We currently accept VISA, MasterCard, Visa Electron, Paypal and American Express.

If your delivery address is outside of the UK and you place your order via the website you can pay in pounds sterling, Euros or USD by credit card or PayPal. To ensure that shopping online is secure, when paying by credit or debit card your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also carry out additional security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorise the transaction.

All order details will be sent to the credit card billing address and not the delivery address if the name of the recipient of the order is different. Where payment is made by you using methods other than Paypal, Visa/MasterCard or American Express there may be a delay to your order while we verify your payment. Orders may also be subject to delay should we need to carry out additional security checks. Security searches may include: Electoral Roll, credit check, Experian Fraud ID, and bank - name and address checks.

Returns Process

There may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these Terms do not affect your statutory rights. We will try to attend to all return requests as soon as practically possible. Please note that returns are not able to be accepted in person at our registered office address. Nothing in this agreement will affect your statutory rights.

Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with a product when you receive it or if you simply change your mind please return it to us within 30 days from the date of dispatch of your order, with the dispatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund to you the price paid for that Product. We will pay the refund using the same method of payment as you used to purchase the Product. Payment will be made within 30 days or earlier once we have inspected the returned product and are satisfied that it has been returned to us in the condition required.

Statutory Cooling Off Rights

​You have the right to cancel a contract with us within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires physical possession of the Product.To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement in writing. If you cancel an order, we will repay to you the price of the order including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). If you cancel only part of an order, we will repay to you that part of the price which relates to the returned Products.

We may make a deduction from the amount due to you which reflects the loss in value of any products supplied if the loss is the result of unnecessary handling or damage caused by you.

We will make the repayment without undue delay and not later than 14 days after the day we receive back from you any Products supplied, or(if earlier) 14 days after the day you provide evidence that you have returned the Products. We will refund the price of the returned products using the same means of payment as was used to pay for the order, unless you and we have expressly agreed otherwise. You will not incur any fees from us as a result of the refund.

At our request we (or our nominated courier service) may collect the products from you. Otherwise you shall send back the products to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the products on or before the expiry of the 14 day period. You will be able to return the products free of charge in the UK and up to a maximum cost of £7 per kilo from outside the UK if the Products are unwanted, faulty or damaged in transit. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

To exercise the right to cancel or the 30 day money back guarantee, please contact us electronically or using the following details:

Post: VidvieGadgets UK Ltd, Cranbourne House, 135 Bath Road, Slough, SL1 3UX, UK

We may allocate you with a returns code which should be included with the package so that we can process your return. To return the products in accordance with this clause, in the first instance please contact our customer service team who will provide free post data where possible, if dispatching via any other service please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:

Vidvie Gadgets UK Ltd

Cranbourne House 135 Bath Road Slough


United Kingdom

​You will be responsible for the returned products until they reach us. You should retain your proof of postage.